Refund policy

1. Return Eligibility

Linteviz accepts returns for eligible products within 30 days of delivery.

This return policy applies to customers who wish to return an eligible product for personal reasons, including but not limited to changing their mind, ordering the wrong product, no longer needing the product, or deciding that the product is not suitable for them.

2. Return Conditions

To be eligible for a standard return, the product must:

· Be unused and not operated

· Be undamaged

· Be in its original packaging

· Include all original accessories and included items

· Remain in a condition suitable for resale

· Be accompanied by the order number or proof of purchase

Used products are not eligible for a standard return.

3. Returns Due to Customer Preference

For returns due to personal preference or other customer-related reasons, including changing your mind, ordering the wrong product, or no longer needing the product, the customer is responsible for the return shipping costs.

Linteviz does not provide free return shipping for these types of returns.

4. How to Request a Return

Before returning any product, customers may submit a return request through their customer account on our website, where the self-service return option is available.

Customers must then contact us at support@linteviz.com and provide your order number, the reason for the return, and clear photos or videos showing the current condition of the product, its packaging, and all included accessories.

The photos or videos should clearly show that the product is unused, undamaged, and in its original condition.

Customers must wait for their return request to be approved by Linteviz and receive return instructions before sending any product back.

Please do not send products back without first contacting us. Unauthorized returns may not be accepted.

5. Return Shipping Responsibility

Customers are responsible for ensuring that returned products are properly packaged and shipped using a trackable shipping method.

Customers should retain the return shipping receipt and tracking information until the returned product has been confirmed as delivered to Linteviz.

Linteviz is not responsible for products that are lost, damaged, or otherwise not delivered during return shipment.

Refunds will not be issued for returned products that are lost or not delivered to Linteviz.

6. Return Inspection

Once the returned product is delivered to Linteviz, we will inspect the product to determine whether it meets the return requirements.

A refund will only be processed after the returned product has been received and inspected and the return has been approved.

If the returned product does not meet the return requirements, the return may be rejected and a refund may not be issued.

7. Refunds

For approved returns, refunds will be issued for the eligible product amount actually paid by the customer.

Refunds will be issued to the original payment method.

Refunds will be processed within 5–10 business days after the returned product has been received and the return has been approved.

Please note that the time required for the refunded amount to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

8. Incorrect Items

If you receive an item that is different from the product you ordered, please contact us at support@linteviz.com with your order number and information about the item received.

After reviewing and verifying the issue, Linteviz will determine the appropriate resolution based on the specific circumstances.

The resolution may include a replacement or refund.

9. Shipping Damage

Damage caused during transportation is handled under our Shipping Policy.

Please refer to our Shipping Policy for the applicable requirements and procedures for reporting and resolving shipping-related damage.

10. Product Defects and Warranty Claims

Product defects covered by our Warranty Policy are handled under the Warranty Policy rather than the standard return process.

Linteviz provides a one-year warranty for eligible main products against defects in materials and workmanship under normal and intended use.

For warranty-related issues, please refer to our Warranty Policy for applicable coverage, exclusions, claim procedures, and available resolutions.

11. Exchanges

Linteviz does not offer exchanges for standard returns due to personal preference or other customer-related reasons.

If you wish to purchase a different product, you may return the eligible product in accordance with this Refund Policy and place a new order for the desired product.

This does not affect replacement options that may be available for approved warranty claims, shipping damage, or incorrect items under the applicable Linteviz policy.

12. Contact Us

If you have any questions about our Refund Policy or would like to request a return, please contact us at:

support@linteviz.com